Data Protection

How we use your personal information

This section tells you why Acting Up collects information about you and/or your child and how this information may be used.

Our records are electronic and on paper. Records which we hold about you and your child may include the following information:

  • Details about you, such as your address, contact details, previous medical history, allergies, school attended
  • Any previous events you have attended / contact you have had with us
  • Notes about your and/or your child’s health
  • Relevant information from schools and health care professionals
  • Information may be used for audit purposes to monitor the quality of the services we provide.
  • All of your information is held securely on our premises and securely on our person during sessions. It is used to communicate with you, for medical emergencies, and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual people cannot be identified.Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information.

How do we maintain the confidentiality of you and your child’s records?

  • We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
  • General Data Protection Rules 2018
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Every member of staff who works at Acting Up has a legal obligation to keep information about you and your child confidential.

Who do we share your information with?

  • We only ever pass on information about you to others, e.g. GP, schools if there is a genuine need for it and you have given your consent.
  • We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances such as a medical emergency.

Access to your personal information

You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Acting Up holds about you and to have it amended should it be inaccurate.


Should you have any concerns about how your information is managed, please contact Paula Wright in the first instance. If you are still unhappy following a review, you can then further your complaint by obtaining a copy of Acting Up Complaints procedure.

Change of details

It is important that you tell us if any of your/your child’s details such as name or address have changed or if any details such as date of birth are incorrect in order for us to correct it.